Ad Quality Issues or Support
Last Updated: May 29, 2018.
AdColony, Inc. and its associated business units (“AdColony” or “we”, “us”, “our”) is a technology company that creates and delivers advertisements to mobile devices. This privacy statement (“Policy”) explains what kinds of information we collect and how AdColony strives to collect, use and disclose information in a manner consistent with the laws of the countries in which we do business. This Policy applies to our advertising platform (“Platform”) our advertising mediation service (“Service”) as well as our website located at http://www.adcolony.com/ and http://clients.adcolony.com (“Websites”).
AdColony is committed to protecting the privacy of advertising users accessing the Platform, visitors to our Websites, and other Internet users (“Data Subjects” or “you”, “your”). If you have any concerns about this Policy or your privacy when your business or mobile device accesses our Service, please send an email to firstname.lastname@example.org and we will try to address your concern.
AdColony collects personal data in the course of our business. The definitions of personal data vary depending on the laws where you are located. For example, in the European Union (EU), personal data is defined broadly, and would include PII and Pseudonymous Identifiers (defined below). AdColony will explain the different types of personal data below, and will try to be clear when we’re describing our use of each throughout this Policy.
PERSONALLY IDENTIFIABLE INFORMATION (PII)
AdColony collects personally identifiable information (“PII”) when you choose to provide it to us. PII is any information that specifically identifies or locates a particular person or entity. We receive and store any PII you provide to us. The types of PII collected may include your name, postal address, telephone number, and email address. For example, you may choose to send PII about yourself in an email, by completing an online form on the Websites, or by signing up for our service or e-newsletter. You may also provide us with PII in order to setup an account with us. AdColony uses this information for our reasonable business purposes, including to contact you to respond to your inquiry, to provide the service requested or to maintain your account with us. We may share your PII with partners such as advertising supply-side platforms as necessary to facilitate the Service. Once obtained, AdColony will store your PII for as long as needed to provide services and for a reasonable time thereafter for record keeping purposes.
In order to find the most interesting and valued advertising messages, AdColony collects pseudonymous identifiers. Pseudonymous means that we don’t know your identity as a natural person, but it helps us collect and make use of other personal data to better understand your interests and preferences. We describe this further in the “Other Personal Data” section below.
The pseudonymous identifiers include Google Advertising ID, Apple Identifier for Advertisers, and IP address.
OTHER PERSONAL DATA
AdColony also collects other personal data from our Websites such as Web pages viewed, browser type, Internet browsing and usage habits, Internet Service Provider, domain name, the time/date of your visit to the Websites, the referring URL and your computer’s operating system.
In our Service and Platform we collect information about your apps that display ads, ads viewed, interactions and transactions within ads or apps, the time/date of these events, mobile device type and characteristics, and mobile service provider.
We may use a third-party analytics provider to help us collect and manage this data. We use this information to help manage and improve your experience on our Websites or with our advertising Service.
In some cases, a mobile application may allow you to grant permission to send us location data such as latitude and longitude, and we may also store and process that for location-based ads. We have described our uses further in the section “Overview of AdColony’s Platform & Services” below.
NO SENSITIVE PERSONAL DATA
AdColony does not collect sensitive personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, nor does it process genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation.
On our Websites, we may utilize “cookies” to automatically collect information about visitors to the Websites. Cookies are alphanumeric identifiers that reside within your browser and that allow us to recognize your browser and tell us how and when pages on our Websites are visited and by how many people. Our cookies do not collect PII. You may be able to change the preferences on your browser to prevent or limit your computer’s or mobile device’s acceptance of cookies, but this may prevent you from taking advantage of some features of the Websites. We may also collect information on our Websites using Web “beacons.” Web beacons are electronic images used on the Websites or in our emails. We use web beacons to deliver cookies, count visits, understand usage and activity on the Website and to tell if an email has been opened and acted upon. For more information about cookies and web beacons, please visit http://www.allaboutcookies.org/cookies/.
CONTROLLING OUR USE OF DATA
You can always opt not to disclose certain data to us, but keep in mind all of the data we collect is needed to take advantage of some features of the Websites or to help us find the most interesting and relevant advertising messages to share with you while you are using apps developed by our Publishers. You may request deletion of your data using one of the online forms below. If you have questions or other requests regarding your data, you may send those via e-mail to email@example.com.
AdColony’s Platform & Services
AdColony provides an advertising network and technology platform (“Platform”) and advertising mediation service (“Service”) to connect mobile application and site publishers (“Publishers”) with advertisers (“Clients”). Our Platform facilitates the efficient serving of advertisements with Publishers by collecting information across multiple non-affiliated Publishers. Our Platform and Service obtain this information to deliver, tailor, and report on the ads being run across our Platform and Service by our Clients.
INFORMATION COLLECTED BY OUR TECHNOLOGY PLATFORM
In the course of running our Platform and Services, we collect information from Mobile Apps and Sites and use such data for a number of purposes.
- Our technology Platform collects and uses personal data, including but not limited to: the name of the Publishers on which the advertisement is served, the IP address used to access the Internet, device advertising identifiers (Google Advertising ID, Apple Identifier for Advertisers), the type of phone or other mobile device used (e.g., iPhone, iPad etc.), the operating system (Android, iOS), the date and time a particular ad is served, whether one of the ads we facilitate was delivered and, if applicable, a record if that ad was “clicked” or if it originated from a follow-up action to a third party such as a “conversion” event. We also collect personal data to help us optimize and/or refrain from advertising for a mobile application that has already been downloaded onto a device.
- Our technology Platform also collects and uses location data about a device from mobile applications and advertising exchanges and may match the device location to certain residential or commercial points of interest such as a “neighborhood”, “coffee shop” or “Sports arena” for interest-based advertising, ad targeting, analytics and market research purposes.
- We sometimes work with third-party data partners and advertising exchanges to enhance our advertising and targeting capabilities on the Platform. As determined by our partners’ business and privacy policies, we may also receive and retain information from partners’ Publishers including but not limited to: the current location of the device, third party applications on the device or in use at the time of our advertising transaction with the device, the Users age, gender or other demographic indicator, and we may use or derive data obtained from third parties such as approximate location based on IP address to help match data sets, although such data is processed outside of our Platform.
- We also collect Pseudonymous Identifiers and other personal data over time and across multiple Publishers and use that information to provide reports to advertisers and others and to help us display advertisements that may be of interest to Users. Based on the privacy rules of the site or application owner and their business agreement with AdColony, we may integrate this Information with that acquired from other Publishers and third-party data providers. This information is then used to deliver advertisements and promotional information to the specific device identified based on the User’s online behavior or interests. This activity, called online behavioral advertising or interest-based advertising, is currently limited to our advertising on mobile applications.
AdColony complies with the Digital Advertising Alliance (DAA) Self-Regulatory Code.
Choices Regarding Ad Targeting And Data Use
AdColony offers multiple choice mechanisms that enable Users to opt-out of AdColony’s use of information for interest-based advertising as well as certain uses of location. We do not currently respond to browser based Do Not Track signals. Please note that you will continue to receive advertising after you opt-out, but it may not be tailored to your interests. Please also note that our opt-out mechanism is browser or device specific. Therefore, if you use multiple browsers / devices you will need to perform the opt-out operation for each browser or device. Certain devices and device configurations may prevent our opt-out from operating correctly. Persons located in the European Union have the right to object to our processing of their personal data as described below.
OPT-OUT FROM OR OBJECT TO OUR INTEREST-BASED ADVERTISING
We honor Apple “Limit Ad Tracking” and Google Opt out of “Ads Personalization” device settings, but we strongly discourage their use. AdColony works very hard to respect privacy and personal data and sees these global tools as having a damaging effect on your experience with advertising. There will always be advertising, so we believe that the best world is one where that ads are relevant to your interests and where you have granular control over which ad networks you trust with your personal data, not a tracking block for all ad networks.
AdColony provides this granular control through special integration with the AdChoices icon in our ads. In order to properly opt out of AdColony ads, first, on Apple (iOS) please TURN OFF “Limit ad tracking” or on Google (Android) TURN ON “Ads Personalization”. Then, when you see the AdChoices icon on one of our ads, tap on the AdChoices icon, and you will be directed to this page. For your convenience the form (below) to opt out of interest-based advertising will be prefilled with your advertising ID and IP address. Finally, click submit to revoke the consent we have claimed to store and process your data by legitimate interest. (See “Special Data Protections for EU Data Subjects”)
Regardless of how you choose to share your preferences for interest-based ads tracking, for devices where we are able to see that an opt-out selection has been made, we will stop tracking your activities for the purposes of serving interest-based advertising.
If you’d like to adjust your choices regarding the use of location data by third parties such as AdColony, you may do so via your device settings. For your convenience, we provide links to instructions for both Apple iOS and Android devices. Also, most mobile applications that collect location information offer mechanisms to control the collection and use of location information. Please note that these choice mechanisms won’t impact previously collected location information.
OPT-OUT FROM OUR PARTNER’S INTEREST-BASED ADVERTISING
Many of our partners that enable targeted advertising are members of one or more digital advertising industry self-regulatory programs. You may click below for the Network Advertising Initiative (“NAI”), Digital Advertising Alliance (“DAA”) and European Digital Advertising Alliance (“eDAA”) opt-out tools to learn more about targeted or interest-based advertising and to opt out of certain targeting programs.
ONWARD TRANSFER OF YOUR PERSONAL DATA
AdColony may share personal data with trusted partners. These third party contractors are prohibited from using the information for purposes other than performing services for AdColony. For example, we provide our Clients with information about how many Users view or click the advertising served using our Platform. Similarly, we may share personal data with the Publishers on which we serve ads in order to optimize and report on the delivery of those ads. This information cannot be used to contact or identify any person individually, but may be considered personal data in some jurisdictions.
AdColony may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements. AdColony may also disclose your information to third parties when obligated to do so by law and in order to investigate, prevent, or take action regarding suspected, or actual prohibited activities, including but not limited to fraud and situations involving potential threats to the physical safety of any person.
Finally, AdColony may transfer information, including any personally identifiable information, to a successor entity in connection with a corporate merger, consolidation, sale of assets, bankruptcy, or other corporate change. If AdColony is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via a notice on our Websites of any change in ownership or uses of your personal data , as well as any choices you may have regarding your personal data.
In cases of onward transfer to third parties of data of EU and Swiss individuals received pursuant to the EU-US and Swiss-US Privacy Shield, AdColony is potentially liable.
Security – The security of your information is important to us. We have implemented reasonable security measures to protect the information in our care, both during transmission and once we receive it. However, due to the inherent nature of the Internet as an open, global communications means, we cannot guarantee that your information, during transmission through the Internet or while stored on our Platform or otherwise in our care, will be absolutely secure from intrusion by others, such as hackers. If you contact us by e-mail, a “contact us” or a similar feature on our Websites, you should be aware that your transmission might not be secure and that a third party could view information you send by these methods in transit.
Children – AdColony adheres to the Children’s Online Privacy Protection Act (COPPA) and the children’s privacy provisions of the General Data Privacy Regulation in the EU. We do not knowingly create nor use any interest-based advertising segments of children under 13 as part of our Services. Our Websites are not directed at children under the age of 13. If we are made aware that we have received PII from someone under 13, we will use reasonable efforts to remove that information from our records. Where applicable law raises the age range from 13 to 16, AdColony complies with those laws.
Access – If you are a Client or Publisher (i.e. a User with an account on one of our Websites), you have a right to access to your personal data and you may update, correct, or delete your account information and email preferences at any time by logging-in to your account and changing the information on file or by e-mailing AdColony at firstname.lastname@example.org with your request.
If you are an ad User (i.e. you view ads delivered by our advertising Service or Platform), you may request to see your personal data (which you can use to port your data to another provider), request that we “forget” your personal data by selecting the appropriate form below and submitting your request. By submitting your request below you also consent to our storing and processing that personal data so that we can fulfill your request.
Similarly, if you’ve provided us with PII via the Websites and you don’t have ready access to an account, you may send us an email at email@example.com.
To protect your privacy and security, we take reasonable steps in all cases to verify your identity before granting Users profile access and we will respond / comply within 30 days.
Data Integrity, Purpose Limitation – We process information in a way that is compatible with and relevant for the purpose for which it was collected as described above. To the extent necessary for those purposes, we take reasonable steps to ensure that any information in our care is accurate, complete, current and reliable for its intended use.
Data Retention – We store PII such as email address, telephone number or billing details for as long as you continue to have a business relationship with AdColony and for a reasonable time thereafter for record keeping purposes or as required by law. You may ask us to delete that information by following the instructions in “Access or Deletion” section. Where we store PII you provide on our Websites as a Publisher or Client as described in “Personally Identifiable Information (PII)” section above, we use and retain such PII only as you direct.
We store Pseudonymous Identifiers such as device identifiers, IP addresses, as well as other personal data and cookie IDs so long as our systems continue to encounter a particular User. We retain raw information associated with Pseudonymous Identifiers that we have collected for up to 13 months, after which time the raw information is deleted and any remaining information is anonymized or aggregated with no residual personal data.
Special Data Protections for EU Data Subjects
As of 25 May 2018, the General Data Privacy Regulation (“GDPR”) will afford additional rights to EU data subjects. Those rights include the right to complain to EU Supervisory Authorities and the right to access, correct, port, delete and restrict processing of certain personal data processed by AdColony by completing our EU data subject access request form below. Moreover, with respect to EU data subjects, personal data includes Pseudonymous Identifiers such as an IP address, a mobile advertising ID or a cookie ID.
Where AdColony is a controller of data (e.g., via most of our advertising Services), the legal basis will be both legitimate interest and consent depending on the type of information subject to processing and the information we receive from upstream partners. Where we rely upon legitimate interest, we have assessed the processing is not high risk, does not involve the processing of sensitive data and will not violate fundamental human rights. (See a more detailed explanation in the “Legitimate Interest” section below.) In the event that AdColony is a processor of data, the legal basis for processing such data is determined by Publishers and/or our Clients.
Where AdColony receives from an EU data subject a request to cease processing of data via one of the choice mechanisms listed above, AdColony will stop all data processing with respect to the opted out device except in the routing or grouping of the data in order to complete an advertising request or unless such processing is required by law. (See “Contact Information” section for AdColony’s data protection officer and EU Representative.)
Legitimate Interest – AdColony has assessed that it has legitimate interest in the collection of this information pursuant to 6(1)(f) of General Data Protection Regulation (GDPR). In our assessment, we believe that all data processing currently engaged upon via the AdColony Marketplace falls under the “legitimate interest” legal basis. A summary of our rationale is as follows:
- Pre-internet, digital publishers were able to monetize their audience subscription lists for direct marketing purposes utilizing legitimate interest, and advertisers were able to use that data for direct marketing purposes on the same basis. Data subjects typically had to pay subscription fees to access content.
- In the digital age, publishers still need to monetize their audiences in order to continue to provide free content and Advertisers continue to need to reach their desired audiences. Data subjects have become increasingly reluctant to pay cash for digital content from Web sites and mobile apps.
- The types of data segments utilized by AdColony (e.g., pseudonymous personal data) and the profiling activities are not generally considered high risk per the guidance of the A29WP.
- Users are increasingly savvy about the types of data being collected about them via Web sites for digital advertising. Moreover, transparency tools which explain the data collection practices of companies such as AdColony are increasingly ubiquitous.
- AdColony adopts reasonable controls to ensure that the data collected is secured and won’t fall into the hands of an entity that might be in position to harm the human rights of data subjects.
- Thus, the balance of interests leans towards the benefits generated for data subjects, publishers and advertisers, and those benefits outweigh the risks to the fundamental human rights of data subjects.
- Accordingly, AdColony feels confident that the processing activities engaged upon via the AdColony marketplace fall under the legal basis of legitimate interest.
Questions or comments regarding this Policy should be submitted to the AdColony Privacy Office by mail or e-mail as follows:
AdColony Privacy Office
11400 W. Olympic Blvd.,12th Floor
Los Angeles, CA 90064
DATA PROTECTION OFFICER (DPO)
Dr. Christoph Bauer
Große Bleichen 21
PRIVACY COMPLAINTS BY EUROPEAN UNION AND SWISS CITIZENS
We have further committed to refer unresolved privacy complaints under the EU-US and Swiss-US Privacy Shield Principles to the BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint.
Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.
The Digital Trading Standards Group (DTSG) has created a set of high level Principles aimed at minimising the risk of ad misplacement and AdColony adheres to those principles.
DIGITAL TRADING STATEMENT
AdColony is committed to providing outstanding customer service and brand safety for our Clients and Publishers. We are dedicated to providing complete transparency and control over how brands appear around Publisher content. To achieve this, we set out here our brand protection policy and processes for all campaigns run across our network and our use of campaign whitelists according to your instructions. AdColony operates with premium inventory on identified Publishers containing appropriate content and offers ad placements across a secure list of premium, vetted mobile websites and apps. We also work with premium publisher partners, with established reputations, grounded in strong brand values, credibility, and trust.
We will run campaigns across our network of brand-safe premium sites in conjunction with our internal blacklist criteria and with any blacklist or whitelist requested by the advertiser or their agency. Additionally, when requested, we will remove advertising from any url upon instructions from the advertiser or their agency.
OUR BRAND PROTECTION & BLACKLIST POLICY
AdColony operates a blacklist policy and will not serve any advertisements to any sites containing the following generic categories including but not limited to the headings below:
- Adult Content
- Hate speech
- Offensive language
- Illegal drugs
- Illegal downloads
In addition, if sites are identified as being inappropriate whilst not falling into the identified categories they will be added to a blacklist to be supplied to any supplier or inventory.
ADVERTISER & AGENCY BLACKLISTS / WHITELISTS
Any blacklist or whitelist supplied by an advertiser or their agency will be used in addition to AdColony blacklist or whitelist for use on specified campaigns or for any stated period.
In the event of a client’s advertisement appearing on a mobile website or mobile application that the client deems inappropriate or unsuitable, AdColony will make every effort to take down the advertisement as soon as possible or within the timescales specified in individual terms and conditions and, if requested, will add that site to our blacklist to be used for any future campaigns for that client.
AD MISPLACEMENT NOTIFICATION
Any incidents of ad misplacement identified by agencies, Clients, or Publishers can be notified to firstname.lastname@example.org. We would be grateful if you could provide as much information as possible including the date, time and app or Website on which you saw the ad along with the brand that was being advertised and the reason why you believe it was misplaced. Ideally, we can most effectively respond if you provide a screenshot or video of the offending or misplaced ad.
The contractual consequences of not taking down an ad in accordance with this policy are evaluated and agreed with the buyer on a case by case basis.
EU Data Subject Requests
As described above, Users located in the European Economic Area (“EEA”) have certain rights with respect to the data processed on the AdColony Platform, including the Pseudonymous Identifiers such as the mobile advertising IDs used on the Platform. These rights include:
- Right to Access – Data subjects located in the EEA may request to view the data processed by AdColony about their computer or device. This data may be ported over to another company (although we can’t guarantee that another company will be able to accept this data).
- Right to Delete Data (“Right to be Forgotten”) – Data subjects located in the EEA have the right to request that we delete personal data processed by AdColony.
- Right to Restrict Processing and Storage – Data subjects located in the EEA may request that AdColony restrict processing of personal data.
Please use the form below to communicate these rights.