Meet Chris Manibog, Customer Support Advocate in our Los Angeles office! If one of our clients has a problem, Chris is often the first person they turn to for help. Chris is a major football fan, loves to travel, and is on the hunt for the best fried chicken sandwich in LA. Get to know him better in this week’s AdColonized employee spotlight!
What exactly does a Customer Support Advocate do at AdColony? What’s an average day like for you?
My main responsibilities consist of being a first point of contact for our clients that reach out to our support team and assisting with technical integrations, troubleshooting, and answering general questions. I also work closely with our publishing and engineering teams, acting as a liaison between the teams and our clients. Lately, I’ve taken on a hybrid role in the company splitting my time between support and monetization, managing a few of our North America clients and providing optimization recommendations for their apps.
Tell us a little about your experiences prior to joining AdColony and how they have prepared you for your role here.
I graduated from Seattle University with a double major in Accounting and Computer Information Systems. Shortly after graduating, I got an A+ IT certification and started working at Geek Squad repairing computers. From my education background, working in a smaller tech role, and just a general interest in apps and mobile tech, I felt ready to explore a technical role in a non-retail setting.
What makes AdColony the right fit for you?
The culture fit is how I knew I was at the right company. Our LA office was tight knit and extremely welcoming from day one. We were still kind of in a start-up feel when I joined, so days were filled with socializing in the kitchen and getting a game of ping pong or pool in at the end of the day. Solving a different problem every day is rewarding and it’s always refreshing to catch up with coworkers and meet new ones.
AdColony values employee development. How do you keep growing and learning in what you do?
Working closely with our publishing team since I started in my support role, I’ve grown an interest in learning more about our commercial teams and working with our clients directly. This has allowed me to expand to a hybrid role where I’ve been managing a few of our NA/EMEA accounts.
How do you act as a resource for the rest of your team?
I’m an open book and a team player. Being on the support team at AdColony, I’ve dabbled in many parts of the business, but most of my time has been spent with our SDK/QA teams and publishing. I had to learn on the fly a lot due to my manager having been in a different time zone when I first started, but that helped me become even more resourceful when looking for information. Coming from a support role, I’m always happy to help on any project where I can.
Is there someone you turn to personally or professionally?
I’ve always admired my sister’s work ethic and hunger for success. She’s always been driven and motivated to get things done, no matter the project and obstacles. She’s always given me that little push to get me outside of my comfort zone when I needed it.
Many global AdColony employees are still working from home. Do you have any work-from-home tips for success you can share?
Get away from your screen whenever you can, work’s not going anywhere. When a problem looks too daunting, I’ll a take break to reset and come back to it with fresh eyes. To get my mind off of work, I’ve started picking my guitar back up and looking for a new hobby.
What are your hobbies or activities that you look forward to doing on the weekends or after work?
Since it’s football season, you’ll find me glued to a TV with a beer in hand when a game is on. Go Seahawks! During the winter and spring, I’ll make it up to a mountain for snowboarding as much as I can. I’ll wind the day down with some television. I’m always open to any true crime series and podcasts, but I’m currently loving the latest season of the Mandalorian and stoked for all the Star Wars content that was recently announced!
Which app is keeping you engaged lately? Why?
Instagram has been one of the main ways I’ve been staying in touch with friends and family. Memes have been giving me the relief I need from this year’s craziness. And of course Yahoo Fantasy for fantasy football.
Tell us one or two fun facts about you.
1. I was born and raised in Oahu, Hawaii. You must think I’m crazy for moving to LA. Ask me for recommendations if you’re thinking of visiting!
2. I went to the same high school as President Obama.
What is your favorite moment you’ve had with the AdColony team so far?
It’s hard to narrow it down to just one, but I think my first Christmas party with the company in 2015 is up there. I was just a few weeks in, but it quickly felt like we had been together for years.
What are you listening to lately (music, podcasts, etc.)?
Music: Jai Wolf, Madeon, Kid Cudi, Interpol, 80’s, local Hawaiian.
Podcasts: JRE and anything fantasy football related.
What are you looking forward to most in the next 5 years?
Being able to travel comfortably again. I’ve been wanting to revisit Japan and explore more of Europe.
Each AdColonized feature shines a light on a different member of the AdColony team. From favorite apps and hobbies to fun facts, we cover it all! Who do you want to see on the next AdColonized? Tweet it to @AdColony. For the latest AdColony mobile news and updates, follow @AdColony on Twitter, like us on Facebook, or connect on Linkedin.